Frequently Asked Questions

How often does my carpet need cleaning?

In order to protect your carpets from permanent damage, we strongly recommend having them cleaned at least every 12 months. This not only keeps them looking visually superb but also ensures maximum longevity, thus protecting your investment. This is also the best way to create a healthy environment for your family and the staff at your workplace. See our blog for more info on this.

How do I choose a service provider which suits my needs?

When choosing a carpet cleaning service, there are some key considerations. Firstly, safety. Make sure your technician is thoroughly security checked, trained and vaccinated so you can feel confident inviting them into your home or workplace. Secondly, quality. Be sure to ask about what kind of products and processes will be used. Lastly, value. Weigh up the price quoted against the quality you expect to receive.

How long will it take?

Understandably, the duration depends largely on the size of the space. A small apartment may take 1-2 hours, whereas a large commercial premises may take half a day or more. We suggest letting your service provider know if your job is time critical so they can respond accordingly. For larger sites, after hours service may also be available so you can care for your carpets without disturbing your workflow.

How much will it cost?

Cost is determined largely by the size of the area being serviced but also the type of carpet, level of dirt and stains and any other difficulties that may arise from the job. When enquiring over the phone, it's worth asking about pricing, however keep in mind this will be an estimate. Ensure you request and receive a fixed quote before booking a carpet cleaner to find a service that fits your budget.

What makes Magic Carpets different?

For us using premium quality products and equipment is a must. However, what really sets us apart is service. Exceptional customer service is the most important element of what we do. Every job is addressed differently and all stains are treated at no extra charge - Yes, really. By listening, understanding and responding directly to each customer's individual needs, our specialists are able to deliver truly satisfying results.